Right of withdrawal & Cancellations

1. Cancellation of trainings by the customer

1.1 You are entitled to cancel bindingly booked trainings free of charge up to two weeks before the training begins. The cancellation can be made in writing or in text form (e.g. by e-mail).

1.2 A cancellation fee of 5% of the training fee shall be charged for cancellations made within the last two weeks before the start of the training.

1.3 In case of non-participation at the agreed training date without cancellation, a cancellation fee of 10% of the training fee will be charged.

In case of cancellation or non-participation we will refund any prepaid training fees.

2. Cancellation of training courses by EOS

2.1 We reserve the right to postpone or cancel trainings (a) up to two weeks before the start of the training due to a low number of participants (75% capacity utilization or less) and (b) up to the start of the training due to hindrance in the execution of the training for reasons for which we are not responsible. In the event that no alternative date can be agreed, we will refund the training fee already paid. The legal right to terminate the contract for good cause remains unaffected.

2.2 We will inform you immediately of the change/cancellation of the training.

In the event of our cancelling the training course, you shall only be entitled to compensation for other costs or damages in addition to the reimbursement of the participation fee if the cancellation constitutes a breach of duty on the part of EOS and EOS cannot prove that EOS is not responsible for this breach of duty. The agreed limitations of liability shall apply.